Who
to Contact?
InvestSign Support offers advice, information, and troubleshooting
assistance on issues arising from the direct use of Invest Sign.
We work closely with customers to determine the root cause of issues and provide recommendations for resolving them.
Technical support is only available to customers that own Invest
Sign. If you do not own a Invest Sign product but are having
problems or questions regarding a software, please send us a
feedback. For self-service, visit Help Central, a resource created for our customers.
If you do not have a support plan but wish to report a bug
or a feature request, you can do so via our feedback form. However,
you will not be contacted unless additional information is needed.
If you need a workaround or immediate assistance with an incident
you believe to be a bug, you will need to purchase a support
plan or per-incident request so that you can work with an engineer
directly. If you purchase a per-incident request and the issue
is confirmed a bug within a Invest Sign, you will be given a full refund.
Type of Support
If you believe you have found a Invest Sign product bug, the
engineer will investigate the issue and then determine which
of the following categories it best fits under:
 Invest
Sign Bug - The functionality is not working as expected
due to a bug of Invest Sign. An engineer must be able to reproduce
a bug with the latest version of the product. Once a bug has
been verified, it is submitted to our Development team.
Third-Party
financial Bug or limitation - The functionality is
not working as expected due to a bug or limitation within a
specific of project. In this case, contact the financial partner for additional assistance.
Working
as Designed - The program is working as expected. However,
a product limitation prevents the desired behavior or you need additional customization to achieve the desired functionality.
In this case, the engineer can submit a feature request to our development team or you can contact InvestSign Services staff.
In the course of supporting our customers, our engineers may determine that the issue is not within the scope of Support.
In this event, InvestSign Support will provide an alternate resource to allow you to pursue the issue.
Contact Support
All customers who have purchased Invest Sign must have a maintenance
plan prior to receiving technical support. If you do not own a maintenance plan, you can purchase one at our online shop
or contact Sales at +370-606-84119. If you do not wish to purchase a maintenance plan, you can send us feedback or purchase
a per-incident request.
Send a Feedback to us: The best way is to
send us a feedback with detailed description of the problem
and Your e-mail address. We will troubleshoot a problem and
send You back the description how to resolve it. We would like
to know:
1. The error message you received or details of the problem you are experiencing.
2. Information regarding your computer, such as operating system and disk space.
3. The steps you have taken to fix the problem.
4. It may also be helpful to take a screenshot of the error you are having. For instructions, see How
to Take a Screenshot?
The detailed description of the problem can be send via Feedback page.
Contact us Directly: When you contact us directly, be prepared to tell us:
1. Invest Sign Maintenance Plan Agreement number (Unless purchasing a per-incident request).
2. Your product serial number, version number, edition (if applicable), and project type.
3. Name of the registered user.
4. Your company name, telephone number, and email address.
We recommend logging your issue sending us a feedback or you can call the technical support line to speak to an engineer
or consultant in person.
Phone support is available at:
+370-606-84119
8am - 5:30pm GTM +02.00 Central Time
Monday - Friday |
