Maintenance plans
In addition to the resources of our support Web
site, InvestSign offers a number of maintenance plans that are fine-tuned
to meet your specific needs. Each maintenance plan is per licensed
user and allows you to submit unlimited support requests for
12 months. InvestSign Maintenance Plans are designed to cover you
should you require help operating the software or resolving errors. And, Maintenance keeps you up-to-date with the latest
software releases. With InvestSign Maintenance Plans, you get all you need in a single plan.
Which Maintenance plan is Right for You?
The table below summarises the differences between the three maintenance plans available from Invest Sign.
| The Maintenance plan include: |
Recent |
Silver |
Gold
|
| Renewal notices sent automatically, to insure your plan against
expiration |
 |
|
|
| Access to advanced KnowledgeBase |
|
|
|
| Access to HelpDesk resources |
|
|
|
| All
available paid upgrades to your product, guaranteed for twelve months from purchase date |
|
|
|
| Protection against price increases for twelve months |
|
|
|
| Technical Webinars / Online Product Demonstrations |
|
|
|
| Sample Code, Sample Projects, and White Papers |
|
|
|
| Unlimited telephone and e-mail support requests |
|
|
|
|
Access to priority support channels for quickest service |
|
|
|
| Initial Response Time |
40 Business Hours |
24 Business Hours |
16 Business Hours |
|
|
|
|
Lock in your upgrade pricing today and automatically receive all new releases for a full year shipped to you free of charge.
If your responsibilities change, the plan is transferable to
another member of your organization (call for details). Buy the smart, convenient way - with a Maintenance Plan!
Per Incident Support
With every purchase, 30 days of technical support are automatically
included free of charge. If you choose not to opt for a Maintenance
Plan, you can always get technical support on a Per-Incident
basis. If a new software version is released, you may be required to pay the upgrade fee in order to receive the new version.
- Technical Support via hotline or email at $15 per incident.
Technical Support hours are Monday-Friday, 8:30am to 5:00pm,
GTM+02:00. Technical Support is not designed for formulating
project and making risk and finance analysis, or software
training. These services may be obtained from our Training and Consulting department.
- Free software maintenance updates, such as bug fixes or minor product enhancements.
- Future version upgrades will be available at standard retail prices.
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